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"error": "No providers in progress"

Hi Team,

My request url : https://sandbox.array.io/api/authenticate/v2?provider1=tui
Type : POST
header = Content-Type: application/json
Request body : {
"appKey" : "3F03D20E-5311-43D8-8A76-E4B5D77793BD",
"answers" : {
"49444840" : "3081374040",
"49444838" : "3081374028",
"49444836" : "3081374014"
},
"clientKey" : "2438b5f1-6431-4db2-810a-83f5c0c09c10",
"authToken" : "32AE3910-AB44-4812-94C4-74B9BCD75B22"
}

Some time it work but some time it not work.

Also I need to know, how providers will work